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Stakeholder Engagement and Value Chain

Stakeholder Engagement and Value Chain

Value Chain and Key Stakeholders

Sourcing and Storing Raw Material
Producing
Distributing
Marketing and Sale
After Service

Stakeholder Identification

The Group recognizes the importance of all stakeholders in driving sustainable business operations, considering them not only as those affected by the company's operations but as key players in the organization’s long-term success.

Accordingly, the Group systematically identifies stakeholder groups to understand their needs, expectations, and concerns. This serves as a vital foundation for:

  • Defining Materiality Issues: Ensuring the sustainability report covers issues affecting both the business and stakeholders (Double Materiality).
  • Developing Management Approaches: Creating appropriate, transparent, and effective communication and engagement guidelines.
  • Grow together: Encouraging the Group and its stakeholders to grow together securely in the long term.

Engagement Channel and Stakeholder’s Issue

Engagement Channel
  • HR internal communication
  • Employee engagement survey
  • Town Hall Meeting
  • Mailbox
  • Complaints and Suggestions and Whistleblowing
Stakeholder’s Issue and Expectations
  • Confidence in the equipment and safety of the production process
  • Safety in workplace
  • Career opportunities
  • Happiness in workplace
  • Fair wages and benefits
  • Human rights and labor practices
Engagement Channel
  • Meeting and visiting on occasion
  • Customer satisfaction surveys
  • Grievance and suggestion channels
  • Responding to information disclosure requests
  • Written agreements/contracts
Stakeholder’s Issue and Expectations
  • Confidence in the equipment and safetyof the production process
  • Safety in workplace
  • Business transparency
  • Human rights and labor practices
  • Risk management
  • Water management
  • Quality of products and services
  • Innovation management
  • GHG emissions
Engagement Channel
  • Investment Conference and Roadshow
  • Opportunity Day / Analyst Meeting
  • IR call and/or email
  • Company Visit
  • Public information on EA’s website
  • Annual General Meeting
  • Site Visit
Stakeholder’s Issue and Expectations
  • Business transparency
  • Risk management
  • Consistent and accessible information disclosure
  • Assurance of legal and regulatory compliance
Engagement Channel
  • Local Community Relations departments
  • Community opinion surveys, Grievance channels
  • Meeting on occasion
  • Website disclosures
  • Tripartite forums for optional communication
Stakeholder’s Issue and Expectations
  • Confidence in the equipment and safety of the production process
  • Community relations engagement
  • Human rights and labor practices
  • Social and environmental impact from the Company’s operations
  • Customer well-begin and economic distribution
  • Quality of products and service
  • Innovation management
Engagement Channel
  • Publication of Annual Report and Sustainability Report
  • Clarification of the facts to the public
  • Grievance channels
  • Tripartite forums for operational communication
Stakeholder’s Issue and Expectations
  • Social and environmental impact from the Company’s operations
  • Customer well-begin and economic distribution
  • Innovation management
  • GHG emissions
Engagement Channel
  • Board meeting and/or the executives in subsidiaries associated company and Joint Venture
  • Publication of Annual Report and Sustainability Report
Stakeholder’s Issue and Expectations
  • Business transparency
  • Human rights and labor practices
  • Potential social and environmental impacts
  • Corporate risk and opportunity management
Engagement Channel
  • Formal Meeting
  • Publication of Annual Report and Sustainability Report
  • Contract and Written Agreement
Stakeholder’s Issue and Expectations
  • Business transparency
  • Human rights and labor practices
  • Corporate risk and opportunity management
Engagement Channel
  • Formal Meeting
Stakeholder’s Issue and Expectations
  • Confidence in the equipment and safety of the production process
  • Safety in workplace
  • Innovation management
  • Human rights and labor practices
Engagement Channel
  • Formal Meeting
  • Partnership and supports of Government’s projects
  • Meeting on occasions
  • Public information on EA’s website
  • Responding to disclosure requests
  • Publication of Annual Report and Sustainability Report
Stakeholder’s Issue and Expectations
  • Business transparency
  • Human rights and labor practices
  • Corporate risk and opportunity management
  • Potential social and environmental impacts.