Stakeholder Engagement and Value Chain
Stakeholder Engagement
The Company has analyzed and reviewed to compile the overview of the stakeholders by taking the analysis results with factors such as dependent, influence, including other factors appropriately also, there were improvements to the names of external stakeholders such as NGOs properly. Stakeholders are divided into 9 groups with a practical approach that takes into account all stakeholders. There were stakeholders’ prioritization and participation. There was a communication process to be aware of the expectations or concerns of stakeholder groups and can use the information to define a business guideline that can respond to all issues and all stakeholder sectors.
In this regard, cooperative operations with stakeholders will help to create good relationships in which the Company and its affiliates are ready to drive all stakeholder groups to thrive and move forward together stably and sustainably.
Engagement Channel and Stakeholder’s Issue
- HR internal communication
- Employee engagement survey
- Town Hall Meeting
- Mailbox
- Complaints and Suggestions and Whistleblowing
- Confidence in the equipment and safety of the production process
- Safety in workplace
- Career opportunities
- Happiness in workplace
- Fair wages and benefits
- Human rights and labor practices
- Business partner / Customer
- Customer Satisfaction Survey
- Complaints and Suggestions and Suggestions
- Meeting on occasions
- Responding to Disclosure Requests
- Contract and
- Confidence in the equipment and safetyof the production process
- Safety in workplace
- Business transparency
- Human rights and labor practices
- Risk management
- Water management
- Quality of products and services
- Innovation management
- GHG emissions
- Investment Conference and Roadshow
- Opportunity Day / Analyst Meeting
- IR call and/or email
- Company Visit
- Public information on EA’s website
- Annual General Meeting
- Site Visit
- Business transparency
- Risk management
- Water management
- Innovation management
- GHG emissions
- Employees in local area
- Community Survey
- Complaints and Suggestions
- Meeting on Occasions
- Public information on EA’s website
- Confidence in the equipment and safety of the production process
- Community relations engagement
- Human rights and labor practices
- Social and environmental impact from the Company’s operations
- Customer well-begin and economic distribution
- Quality of products and service
- Innovation management
- Publication of Annual Report and Sustainability Report
- Clarification of the facts to the public
- Public information on EA’s website
- Complaints and Suggestions channels
- Social and environmental impact from the Company’s operations
- Customer well-begin and economic distribution
- Innovation management
- GHG emissions
- Board meeting and/or the executives in subsidiaries associated company and Joint Venture
- Publication of Annual Report and Sustainability Report
- Business transparency
- Risk management
- Innovation management
- Climate change
- Formal Meeting
- Publication of Annual Report and Sustainability Report
- Contract and Written Agreement
- Contract and Written Agreement
- Risk management
- Innovation management
- Climate change
- Formal Meeting
- Confidence in the equipment and safety of the production process
- Complaint Reception
- Safety in workplace
- Innovation management
- Human rights and labor practices
- Formal Meeting
- Partnership and supports of Government’s projects
- Meeting on occasions
- Public information on EA’s website
- Responding to disclosure requests
- Publication of Annual Report and Sustainability Report
- Business transparency
- Risk management
- Water management
- Innovation management
- GHG emissions
